Not a ticket list. A request engine with review gates, ownership, revisions and reporting.
Draft to Closed with enforced transitions, reasons captured on every move and an automatic audit entry.
Sequential or parallel approval chains per department or category, with full decision history.
Threaded comments, @mentions, internal notes for the delivery team and a complete activity timeline.
Open a revision with a reason, keep version history of the brief, then return to the previous stage.
See incoming volume, who is loaded, average cycle time and where requests are getting stuck.
Requests by status and department, growth over time, time to complete and CSV export.